The Perma-Lights Warranty
Our Long Term Commitment
A Perma-Lights system is designed to be a permanent feature of your home. We source our own hardware and we back our own warranty. There is no manufacturer in another province between you and a repair. You call us, and we come.
Here are the actual terms. We would rather you read them before you buy than after.
If something does not seem right, please reach out before attempting any repairs. We are always happy to help and guide you through the next steps.
Warranty Summary
Parts and labour are covered for 10 years from the date of installation, on manufacturer defects and installation workmanship alike. The lights themselves carry a lifetime guarantee against manufacturer defects: 25 years. There is nothing to register. This warranty is fully transferrable with the home if the property is sold and the system remains installed as-is. Service visits for covered issues are at no charge during that 10-year parts and labour period. A service call after year 10 is assessed on site and quoted, and no work proceeds without your approval. At any time, a visit that finds the issue is not a manufacturer defect or an installation workmanship failure is a chargeable service call.
That paragraph is the same wording that appears on your quote and your invoice. Everything below explains it in more detail.
Ten Years, Parts and Labour
Manufacturer defects and installation workmanship are covered for ten years from your installation date, parts and labour both. That includes:
- The track, connectors, cabling, controller and power supply against factory defects
- Mounting, alignment, wiring and seating against anything that traces back to how we put it on the house
Within those ten years, a covered service call is carried out at no charge.
There is nothing to register, no form to file, and no deadline to miss.
The Lights: 25 Years
The lights themselves are guaranteed against manufacturer defects for 25 years from your installation date. The LEDs are rated at approximately 50,000 hours; at typical use that is around 25 years, and 25 years is the number we stand behind. A light that fails from an internal malfunction inside that period is a free part.
After Year Ten
Parts other than the power supply stay free for 25 years from your installation date. A replacement power supply is $500, flat, and that price includes the part and the visit to install it.
Labour after year ten is a service call. The installer assesses the system on site and quotes the work before anything is done, and no work proceeds without your approval. Where a defect can only be reached with a lift or scaffolding, we quote that access cost before scheduling, so there are no surprises.
Transfer: With the Home, Full Remaining Coverage
If you sell, the warranty transfers to the new owner with the full remaining coverage. There is no cap, no filing window, no transfer fee, and no limit on how many times it can transfer. The system has to still be installed, unmodified, and in its original configuration.
Transferring does not restart the clock. The new owner inherits the time remaining on the ten year term and on the 25 year lights guarantee.
What Is Not Covered
- Physical impact or accidental damage, including ladders, tools, sports equipment, occupants, children and pets
- Storm damage, ice, falling branches and other acts of nature
- Damage from work done by others: roofing, siding, eavestrough, painting
- Modification, tampering, opening control boxes, altering wiring, or adjusting system components outside the official Perma-Lights approved app
- Third-party components we did not supply
- Normal end-of-life failure after 25 years from your installation date
A service call that finds the issue is one of these is chargeable at any time, and we tell you before we start.
Storm or weather-related damage is not a manufacturer defect and is typically covered under homeowner insurance.
How Warranty Determinations Are Made
If a service visit is required, we assess whether the issue is related to installation workmanship, a confirmed manufacturer defect, or customer interaction, modification, environmental exposure or external damage.
Warranty determinations are made in good faith based on physical inspection, system diagnostics, documentation and service history.
Making a Claim
Ontario: (613) 702-1112. British Columbia: (604) 260-0220. Or email email@perma-lights.com.
Tell us what the system is doing, and include photos if you can. We will usually diagnose it over the phone or through the app, and if we need to come out we will book it. Please reference your job number or your last service visit number.
All prices are in Canadian dollars.
These terms apply to systems quoted and signed on or after September 9, 2026. Systems sold before that date are covered under the terms on the quote or invoice you signed, and we honour those in full.